TERMS OF USE FOR SHARD PULSE

These Terms of Use govern your download, installation, access to, and use of the mobile game Shard Pulse. Please read these Terms carefully before using the Game.

1. Developer

Shard Pulse is developed and published by:

In these Terms, “RachOk Lab,” “we,” “us,” and “our” refer to the developer and publisher identified above.

2. Application Covered by These Terms

These Terms apply to:

• Application: Shard Pulse
• Android package name: com.rachok.shardpulse
• Platform: Google Play

These Terms do not automatically apply to other applications or services published by RachOk Lab unless they expressly refer to these Terms.

3. Acceptance of the Terms

By downloading, installing, accessing, or using Shard Pulse, you confirm that:

• you have read and understood these Terms;
• you agree to comply with these Terms;
• you have legal capacity to accept these Terms or have obtained permission from a parent or legal guardian.

If you do not agree to these Terms, do not install or use the Game.

Our processing of personal information is described separately in the Shard Pulse Privacy Policy.

4. Age Requirements

Shard Pulse is not directed to children under 13. You must be at least 13 years old to use the Game.

If you are under the age of legal majority in your country, you may use the Game only with the permission and supervision of a parent or legal guardian. A parent or legal guardian who permits a minor to use the Game is responsible for supervising the minor’s use of the Game, including any in-app purchases.

5. License to Use the Game

Subject to your compliance with these Terms, RachOk Lab grants you a limited, personal, revocable, non-exclusive, non-transferable, and non-sublicensable license to:

• download and install the Game on a compatible Android device that you own or control;
• access and use the Game for personal and non-commercial entertainment.

The Game is licensed, not sold. You do not acquire ownership of the Game, its source code, intellectual property, virtual currency, virtual items, artwork, sounds, designs, characters, mechanics, or other content. All rights not expressly granted to you remain reserved by RachOk Lab and its licensors.

6. Google Play

The Game is distributed through Google Play. These Terms are between you and RachOk Lab, not between you and Google. Google is responsible for operating Google Play and may apply its own:

• terms of service;
• payment rules;
• refund rules;
• family and account controls;
• technical restrictions;
• regional availability requirements.

You must comply with applicable Google Play terms when using the Game. Google is not responsible for the Game’s content, maintenance, support, or operation, except to the extent required under Google’s own terms or applicable law.

7. User Accounts and Online Features

Shard Pulse does not currently provide:

• a RachOk Lab account;
• registration or login;
• cloud saves;
• multiplayer;
• chat;
• player-to-player communication;
• public profiles;
• user-generated content;
• Google Play Games leaderboards;
• Google Play Games achievements.

Your Google Play account is separate from the Game and is governed by Google’s terms.

8. Local Progress and Saved Data

Game progress and settings are primarily stored locally on your device. Local data may include:

• level progress;
• virtual currency balance;
• perks;
• unlocked and equipped skins;
• gameplay statistics;
• sound and visual settings;
• purchase-entitlement flags;
• No Ads status;
• other progression information.

You are responsible for maintaining access to your device and Google Play account. Clearing the Game’s storage, resetting the device, losing the device, or uninstalling the Game may permanently remove local progress.

Unless expressly stated otherwise, RachOk Lab does not guarantee that ordinary gameplay progress, earned virtual currency, settings, or locally stored information can be restored. Eligible non-consumable purchases may be restored through Google Play where supported.

9. Advertising

Shard Pulse may display advertising, including:

• interstitial advertisements;
• optional rewarded advertisements.

9.1 Interstitial advertisements

Interstitial advertisements may be displayed between levels or at other suitable points in the Game. The timing and frequency of interstitial advertisements may change as the Game is updated.

9.2 Rewarded advertisements

You may voluntarily choose to watch a rewarded advertisement in exchange for an in-game benefit. Examples may include:

• multiplying a level reward;
• receiving additional virtual currency;
• receiving another clearly displayed in-game benefit.

The reward offered will be displayed in the Game before or in connection with the advertising opportunity. A reward may not be granted if the advertisement is not completed, the advertising provider does not confirm completion, the advertisement is unavailable, the network connection is interrupted, an error occurs, or fraudulent/manipulated activity is detected.

9.3 No Ads benefit

Certain purchases may include a No Ads benefit. Unless expressly stated otherwise in the purchase description, No Ads disables eligible forced interstitial advertisements.

No Ads does not remove optional rewarded advertisements that you voluntarily choose to watch in exchange for a benefit. No Ads may also not remove:

• store or platform notices;
• consent notices;
• promotional information about RachOk Lab content;
• legally required notices;
• advertising delivered outside the Game by Google Play or another third party.

10. In-App Purchases

The Game may offer optional in-app purchases through Google Play. Current or future purchases may include:

• one-time packages containing virtual currency;
• a No Ads benefit;
• premium skins;
• a choice of an eligible premium skin;
• consumable virtual-currency packages;
• other virtual items or benefits clearly described in the Game.

You are not required to make a purchase to install or use the basic version of the Game. Prices, taxes, currencies, payment methods, and regional availability are determined or displayed through Google Play. RachOk Lab does not directly receive or store your complete payment-card details.

11. Current Purchase Types

The Game may include the following purchase structures.

11.1 Small Pack

The Small Pack may be offered as a one-time purchase containing:

• a specified amount of virtual currency;
• the No Ads benefit.

The exact contents displayed in the Game at the time of purchase control.

11.2 Big Pack

The Big Pack may be offered as a one-time purchase containing:

• a specified amount of virtual currency;
• the No Ads benefit;
• the right to receive or select one eligible premium skin.

The exact selection process and available skin assortment will be displayed in the Game. If the normal displayed premium-skin assortment has already been obtained, the Game may provide another eligible premium skin or equivalent premium cosmetic item from an additional available selection. The Big Pack does not provide a new premium-skin selection each time the Game is reinstalled or purchases are restored. Restoration is intended to restore the premium skin previously selected or granted.

11.3 Premium skins

Premium skins may be sold as separate non-consumable purchases. Once purchased and successfully recorded by Google Play, eligible premium skins may be restored through the Game’s purchase-restoration functionality.

11.4 Future consumable purchases

RachOk Lab may introduce repeatable consumable purchases in a future version, including virtual-currency packages. Consumable purchases may be purchased more than once and are generally not restorable after their contents have been delivered or spent, except where required by law or Google Play policy.

12. Purchase Authorization

You are responsible for purchases made through your Google Play account, protecting your device and account, configuring parental controls, requiring authentication for purchases where appropriate, and ensuring that minors do not make unauthorized purchases.

If you allow another person to use your device or Google Play account, purchases made through that account may be treated by Google Play as authorized, subject to applicable law and Google’s policies.

13. Purchase Delivery and Restoration

A purchase requires a valid Google Play account, an internet connection, successful payment authorization, confirmation from Google Play, and successful processing by the Game. Delivery may be delayed by network problems, Google Play availability, device issues, or technical errors.

Eligible non-consumable purchases may be restored using the restoration functionality provided in the Game. Restoration generally requires the same Google Play account used for the original purchase. Purchases do not transfer automatically:

• between different Google Play accounts;
• from Android to iOS;
• from iOS to Android;
• to another platform;
• to another person.

14. Refunds

Purchases are processed by Google Play. Refund requests are governed by Google Play refund policies, applicable consumer-protection law, and any mandatory rights available in your country.

Except where required by law or Google Play policy, completed purchases and delivered digital content may be non-refundable. RachOk Lab does not control Google Play’s independent decision to approve or deny a refund. If a purchase is refunded, cancelled, reversed, charged back, or determined to be fraudulent, RachOk Lab may remove the associated virtual currency, virtual item, skin, No Ads benefit, or other entitlement.

15. Virtual Currency and Virtual Items

The Game may contain virtual currency, skins, perks, upgrades, and other virtual items. Virtual currency and virtual items:

• are licensed digital content, not personal property;
• have no real-world cash value;
• cannot be exchanged for legal currency;
• cannot be redeemed for money;
• cannot be transferred between users;
• cannot be sold outside the Game;
• cannot be used as a financial instrument;
• may be used only within the Game as permitted by its current rules.

Purchasing virtual currency does not give you ownership of the Game, an account, or any underlying intellectual property. Except where required by law, unused virtual currency and virtual items are not refundable or compensable if: you stop using the Game, uninstall the Game, local data is deleted, a feature is changed or discontinued, the Game is discontinued, or an entitlement is removed following a refund, chargeback, fraud, or violation of these Terms.

16. Game Balance and Changes

Shard Pulse is an evolving game. RachOk Lab may modify game balance, level design, difficulty, virtual-currency rewards, perk effects, skin availability, item availability, product contents, prices, advertisement timing, advertisement frequency, rewarded-advertisement benefits, progression requirements, graphics, sounds, controls, compatibility requirements, or other features or content.

Changes may increase or decrease the usefulness, availability, cost, or relative value of virtual items or game features. Where required by law, changes will not remove mandatory consumer rights. The price and contents displayed before a purchase will apply to that transaction, subject to correction of obvious errors and applicable Google Play rules.

17. Updates

RachOk Lab may release updates to add or remove content, correct errors, improve performance, change compatibility, address security concerns, or comply with law or platform requirements. Some updates may be required to continue using the Game. Older versions may stop functioning or may no longer be supported. You are responsible for maintaining a compatible device, operating system, internet connection where required, and sufficient storage.

18. Prohibited Conduct

You must not, directly or indirectly:

• copy, reproduce, distribute, sell, rent, lease, sublicense, or commercially exploit the Game;
• modify, translate, adapt, or create unauthorized derivative works;
• reverse engineer, decompile, disassemble, or attempt to extract source code, except to the limited extent expressly permitted by applicable law;
• modify or redistribute the APK or another application package;
• use cheats, bots, scripts, macros, automation tools, trainers, memory editors, or unauthorized software;
• manipulate game progress, rewards, virtual currency, purchases, advertisements, or save data;
• falsify purchase receipts or transaction information;
• bypass payment systems;
• unlock paid content without valid authorization;
• suppress, block, bypass, or manipulate advertisements through unauthorized methods;
• falsely claim completion of a rewarded advertisement;
• interfere with advertising measurement or fraud-prevention systems;
• exploit bugs or vulnerabilities for unfair benefit;
• distribute instructions or tools primarily intended to cheat, bypass purchases, or compromise the Game;
• impersonate RachOk Lab;
• remove copyright, trademark, or proprietary notices;
• use the Game for unlawful, fraudulent, abusive, or malicious purposes;
• interfere with the operation, security, availability, or integrity of the Game or related third-party services;
• attempt unauthorized access to systems, SDKs, purchase services, or data;
• use the Game in a manner that violates Google Play terms or applicable law.

Where we reasonably believe that prohibited conduct has occurred, we may refuse to provide support for a modified installation, disable affected functionality where technically possible, invalidate fraudulently obtained benefits, report fraudulent activity to Google or another service provider, or pursue other remedies permitted by law.

19. Intellectual Property

The Game and all related intellectual property are owned by or licensed to RachOk Lab. Protected content includes: source code and object code, game design, gameplay systems, visual design, user interface, graphics, animations, characters, skins, perks, levels, text, music, sound effects, logos, trademarks, promotional material, and documentation.

Nothing in these Terms transfers intellectual-property ownership to you. You may not use the name, logo, artwork, or other protected material of Shard Pulse or RachOk Lab for commercial purposes without prior written permission.

20. Feedback

You may voluntarily send feedback, ideas, suggestions, or bug reports. You agree that RachOk Lab may use non-confidential feedback without payment or obligation to you for purposes including improving the Game, developing features, correcting errors, and conducting business and marketing activities. Do not submit confidential information or material that you do not have the right to provide. This section does not transfer ownership of your pre-existing intellectual property to RachOk Lab.

21. Third-Party Services

The Game relies on third-party services, including: Google Play, Google Play Billing, Unity LevelPlay, Unity Ads, Firebase Analytics, Unity Analytics, and Unity In-App Purchasing. Third-party services may be governed by their own terms, privacy policies, availability rules, and technical requirements.

RachOk Lab does not control every aspect of third-party services and is not responsible for failures caused exclusively by Google Play outages, advertising-network outages, internet-service failures, payment-provider errors, incompatible device changes, or actions of independent third parties. This does not exclude responsibility that cannot legally be excluded.

22. Availability and Discontinuation

We do not guarantee that the Game or every feature will always be available. RachOk Lab may temporarily suspend the Game, discontinue features, remove products, stop supporting devices or operating-system versions, stop supporting particular regions, or discontinue the Game entirely.

Reasons may include: technical limitations, security concerns, legal requirements, platform requirements, low usage, commercial considerations, service-provider changes, or circumstances beyond our reasonable control. Where reasonably practicable and legally required, notice of a material discontinuation may be provided through the Game, the Google Play listing, or another appropriate channel.

23. No Guaranteed Results

We do not guarantee uninterrupted access, error-free operation, availability of advertisements, availability of a particular advertisement, receipt of every optional advertisement reward where completion cannot be verified, compatibility with every device, preservation of local progress after deletion or reinstallation, or availability of every virtual item indefinitely, or that gameplay results or rewards will meet personal expectations.

24. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Game is provided on an “as is” and “as available” basis. RachOk Lab does not make warranties that the Game will always be available, the Game will be free of defects, every defect will be corrected, third-party services will remain available, local data will never be lost, or the Game will satisfy every user’s expectations.

Nothing in these Terms excludes any warranty, consumer guarantee, or other right that cannot lawfully be excluded in your country.

25. Limitation of Liability

To the fullest extent permitted by applicable law, RachOk Lab will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of or inability to use the Game, including: loss of local progress, loss of data, loss of virtual currency, loss of virtual items, interruption of gameplay, loss caused by third-party services, or loss caused by an unsupported or modified device or application.

Where liability cannot be fully excluded, RachOk Lab’s aggregate liability arising out of the Game or these Terms will not exceed the greater of: the amount you paid for in-app purchases in the Game during the twelve months before the event giving rise to the claim; or the minimum amount of liability that cannot be excluded under applicable law. These limitations do not apply to fraud, wilful misconduct, death or personal injury caused by negligence, mandatory consumer rights, or any other liability that cannot lawfully be limited.

26. Your Responsibility for Violations

To the extent permitted by applicable law, you are responsible for reasonably foreseeable losses suffered by RachOk Lab as a direct result of your intentional violation of these Terms, fraud, unauthorized modification or distribution of the Game, infringement of intellectual-property rights, or unlawful use of the Game.

This section does not require a minor to provide an unlawful or unenforceable indemnity and does not limit mandatory consumer protections.

27. Suspension of Support or Access

Because the Game does not currently use a RachOk Lab account system, we may not be technically able to suspend a specific player account. However, where permitted and technically possible, we may deny support for modified or unauthorized copies, invalidate fraudulent purchase benefits, disable access to particular online or advertising features, request action from Google Play or another provider, or restrict access associated with fraud, abuse, or legal requirements.

28. Privacy

Information processing is governed by the separate Privacy Policy for Shard Pulse. The Privacy Policy explains what information may be processed, which providers process it, why it is processed, consent and privacy choices, user rights, and contact information.

29. Changes to These Terms

We may update these Terms to reflect changes to the Game, changes to purchases or advertising, new functionality, legal or regulatory changes, security requirements, or platform requirements. The updated Terms will display a revised “Last updated” date.

Where required by applicable law, we will provide additional notice before material changes take effect. Your continued use of the Game after updated Terms take effect constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Game. Changes do not remove rights that have already arisen under mandatory consumer law.

30. Termination by You

You may stop using the Game at any time by uninstalling it. Uninstallation may permanently remove local progress and locally stored information. Uninstalling the Game does not automatically cancel or reverse completed purchases, issue a refund, delete Google Play transaction records, or delete information processed by third-party providers.

31. Governing Law

These Terms are governed by the laws of the Republic of Moldova, without regard to conflict-of-law principles. However, if you are a consumer, you retain the protection of mandatory laws and non-waivable consumer rights applicable in the country where you habitually reside. Nothing in these Terms requires a consumer to waive a right that cannot legally be waived.

32. Dispute Resolution

Before initiating formal proceedings, you are encouraged to contact us so that we can attempt to resolve the issue.

Contact:
Email: rachoklab@gmail.com
Subject: Shard Pulse Terms Request

Unless mandatory consumer law provides otherwise, disputes relating to these Terms or the Game will be subject to the competent courts of the Republic of Moldova. Consumers may also have the right to bring a claim before a competent court or consumer-protection authority in their country of habitual residence where mandatory law provides that right.

33. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted or removed to the minimum extent necessary. The remaining provisions will continue in effect.

34. No Waiver

Failure by RachOk Lab to enforce a provision of these Terms does not waive the right to enforce that provision later.

35. Assignment

You may not assign or transfer your rights under these Terms without prior written consent from RachOk Lab. RachOk Lab may transfer these Terms in connection with a business reorganization, a merger, an acquisition, a sale of the Game or relevant assets, or another lawful transfer. Any transfer remains subject to applicable law and mandatory consumer rights.

36. Entire Agreement

These Terms, together with the Privacy Policy for Shard Pulse and any purchase terms displayed through Google Play, constitute the agreement between you and RachOk Lab concerning use of the Game. If Google Play purchase terms conflict with these Terms regarding payment processing or a mandatory Google Play rule, the applicable Google Play rule will control for that issue.

37. Language

These Terms are provided in English. If a translation is provided, it is for convenience unless mandatory law requires otherwise. To the extent permitted by applicable law, the English version prevails in the event of a conflict between versions.

38. Contact Information

Questions about these Terms may be sent to: