PRIVACY POLICY FOR SHARD PULSE

This Privacy Policy explains how information is collected, used, disclosed, and otherwise processed when you download, install, access, or use the mobile game Shard Pulse.

1. Developer and Data Controller

Shard Pulse is developed and published by:

For privacy-related requests, please use the subject line: Shard Pulse Privacy Request

In this Privacy Policy, “RachOk Lab,” “we,” “us,” and “our” refer to the developer and publisher identified above.

2. Application Covered by This Policy

This Privacy Policy applies specifically to:

• Application: Shard Pulse
• Android package name: com.rachok.shardpulse
• Platform: Google Play

This Privacy Policy does not automatically apply to other applications, websites, or services published by RachOk Lab unless they expressly refer to this Privacy Policy.

3. Overview

Shard Pulse is a mobile game supported by optional advertising and optional in-app purchases. The Game does not require account registration and does not provide its own cloud account, social network, chat, leaderboard, or user-generated content system. We do not operate our own backend server for collecting or storing gameplay analytics, advertising identifiers, payment information, or user profiles.

Information may nevertheless be collected and processed through third-party services integrated into the Game, including:

• Firebase Analytics;
• Unity Analytics;
• Unity LevelPlay;
• Unity Ads;
• Google AdMob;
• Google Play Billing;
• Unity In-App Purchasing.

We do not use Firebase Crashlytics, Unity Cloud Diagnostics, or another automatic crash-reporting service in the current version of the Game. The Game does not automatically send crash logs or crash reports to RachOk Lab.

4. Information Processed Through the Game

Depending on your device, region, consent choices, privacy settings, and use of the Game, the following categories of information may be processed.

4.1 Device and technical information

The Game and its third-party service providers may process information such as:

• device type and model;
• operating system and operating system version;
• application version;
• device language and regional settings;
• screen resolution and other technical characteristics;
• network connection information;
• IP address;
• approximate location inferred from an IP address;
• mobile advertising identifiers, including the Google Advertising ID, where available and permitted;
• application or installation identifiers generated by third-party SDKs;
• session information;
• basic technical performance information.

We do not request or collect precise GPS location.

4.2 Gameplay and application activity

Firebase Analytics and Unity Analytics may process information about how the Game is used, including:

• application launches;
• session activity;
• level starts and completions;
• gameplay progress;
• interaction with gameplay systems;
• use of perks, skins, and other game features;
• in-game store activity;
• products viewed;
• purchase initiation, completion, failure, or restoration;
• advertising opportunities;
• advertising impressions;
• rewarded advertisement starts and completions;
• interstitial advertisement activity;
• advertisement loading failures and closures;
• whether certain non-consumable products or No Ads benefits are active;
• other gameplay or application events implemented to measure, maintain, balance, and improve the Game.

The exact events collected may change as the Game is updated. We will update this Privacy Policy and the Google Play Data Safety declaration where required before materially expanding the categories or purposes of data processing.

4.3 Advertising information

When advertising is requested or displayed, Unity LevelPlay, Unity Ads, Google AdMob, and advertising partners activated through the mediation platform may process information including:

• advertising identifiers;
• IP address;
• approximate location inferred from IP address;
• device and application information;
• advertisement requests;
• advertisement impressions;
• advertisement views;
• clicks and other interactions;
• rewarded advertisement completion;
• information used for frequency capping;
• information used for advertising measurement and reporting;
• information used to detect invalid traffic, fraud, abuse, and security threats;
• consent and privacy preference signals.

Shard Pulse currently uses rewarded advertisements and interstitial advertisements. Rewarded advertisements are optional and may provide an in-game benefit, such as multiplying a level reward. A No Ads benefit disables eligible forced interstitial advertisements. It does not remove optional rewarded advertisements that a player may choose to watch in exchange for an in-game benefit.

The mediation platform may technically support additional advertising networks. A network is not treated as an active recipient of data merely because it is available in the mediation platform. Only networks that are enabled and included in the released application build may receive advertising requests and related information.

4.4 Purchase information

In-app purchases are processed through Google Play Billing and Unity In-App Purchasing. When you initiate or complete a purchase, the following information may be processed:

• product identifier;
• purchase status;
• transaction or purchase token;
• receipt information;
• price and currency;
• purchase date;
• restoration status;
• information necessary to verify and provide purchased content.

RachOk Lab does not receive or store your full payment card number, bank account credentials, or Google account password. Payment credentials and payment processing are handled by Google Play under Google’s applicable terms and privacy policies.

4.5 Information provided when contacting us

The Game does not require you to provide your name, email address, telephone number, or postal address. However, if you voluntarily contact us by email, we may receive:

• your email address;
• your name or display name, if included;
• the contents of your message;
• attachments you voluntarily provide;
• technical or purchase information you choose to include.

We use this information only to respond to your request, provide support, investigate a reported issue, protect our rights, or comply with applicable law.

5. Local Game Data

Game progress and settings may be stored locally on your device. Local data may include:

• game progress;
• unlocked and equipped perks;
• unlocked and equipped skins;
• virtual currency balance;
• lifetime gameplay statistics;
• sound and visual settings;
• locally stored purchase-entitlement flags;
• No Ads status;
• other gameplay settings and progression information.

RachOk Lab does not automatically receive this local save data. You may remove local game data by clearing the Game’s storage through Android settings or by uninstalling the Game. Clearing local data or uninstalling the Game may permanently remove progress that is not recoverable through Google Play.

Non-consumable purchases may be restorable through Google Play where supported. Ordinary gameplay progress, virtual currency earned through gameplay, settings, and other local progression may not be restored after deletion or reinstallation unless expressly stated otherwise in the Game.

6. Information We Do Not Intentionally Collect Directly

The Game is not designed to directly request or collect: your legal name, your personal email address, your telephone number, your postal address, precise GPS location, contacts, photographs or videos, microphone recordings, SMS or messaging content, health information, biometric information, government identification numbers, passwords for a RachOk Lab account, user-generated content, or chat messages.

This does not prevent third-party providers from processing limited technical, advertising, analytics, or transaction information as described in this Privacy Policy.

7. How Information Is Used

Information may be processed for the following purposes:

7.1 Providing the Game

• operate gameplay features;
• store local progression;
• provide purchased products;
• restore eligible non-consumable purchases;
• provide rewarded-advertisement benefits;
• maintain game functionality.

7.2 Analytics and improvement

• understand how the Game is used;
• measure engagement;
• identify features that are used or ignored;
• improve level design and game balance;
• evaluate in-game economy and monetization;
• improve usability;
• evaluate technical performance;
• plan updates and new features.

7.3 Advertising

• display rewarded and interstitial advertisements;
• measure advertisement delivery and performance;
• limit advertisement frequency;
• attribute and report advertising events;
• prevent advertising fraud and invalid traffic;
• provide personalized advertising where the user has consented and applicable law permits it;
• provide limited or non-personalized advertising where appropriate.

7.4 Purchases

• process purchase requests;
• verify purchase status;
• deliver purchased virtual items and benefits;
• restore eligible non-consumable purchases;
• prevent transaction fraud;
• maintain purchase records required by law.

7.5 Legal and security purposes

• comply with legal obligations;
• respond to valid legal requests;
• enforce our Terms of Use;
• protect users, RachOk Lab, service providers, and third parties;
• detect fraud, abuse, unauthorized modifications, and violations of applicable terms.

8. Legal Bases for Processing

Where the General Data Protection Regulation, United Kingdom data protection law, or similar law applies, information may be processed on the following legal bases.

8.1 Performance of a contract

Processing may be necessary to provide the Game, deliver a purchase requested by you, restore an eligible purchase, or provide an optional rewarded-advertisement benefit selected by you.

8.2 Consent

Where required, consent may be used for storing or accessing advertising or analytics identifiers, personalized advertising, certain analytics processing, or other processing requiring prior consent under applicable law. Where processing is based on consent, you may withdraw that consent. Withdrawal does not affect processing that occurred lawfully before withdrawal.

8.3 Legitimate interests

Where permitted by law, processing may be based on legitimate interests such as operating and improving the Game, understanding aggregate use, maintaining security, preventing fraud and abuse, supporting an advertising-funded business model, or protecting legal rights. We consider the interests and rights of users before relying on legitimate interests.

8.4 Legal obligations

Information may be processed where necessary to comply with applicable laws, regulations, court orders, tax requirements, accounting requirements, or valid governmental requests.

9. Consent and Privacy Choices

Where required by applicable law, the Game displays a consent-management interface before relevant advertising or analytics processing begins. The interface may allow you to: provide or refuse consent, choose whether eligible data may be used for personalized advertising, manage applicable analytics preferences, review information about participating providers, or withdraw/change a previous choice.

The availability and contents of privacy controls may depend on your region, operating system, application version, and the requirements of the third-party consent platform. Where a privacy-settings option is available in the Game, you may use it to review or change your choices. You may also contact us at rachoklab@gmail.com with the subject line “Shard Pulse Privacy Request.”

Refusing or withdrawing consent does not prevent all data processing. Limited information may still be processed where necessary to:

• provide the Game;
• process purchases;
• remember privacy choices;
• deliver limited or non-personalized advertisements;
• measure advertising in a restricted manner;
• prevent fraud;
• maintain security;
• comply with legal obligations.

You may also be able to reset or limit the use of your Advertising ID through Android settings. The exact menu names vary by device and Android version.

10. Third-Party Services

The Game uses third-party services that process information under their own terms and privacy policies.

10.1 Firebase Analytics
Provider: Google LLC and its affiliates
Purpose: Application usage, engagement, gameplay, store, advertising, and purchase-related analytics.
Google’s privacy information is available through the Google Privacy Policy and Firebase Privacy and Security documentation.

10.2 Unity Analytics
Provider: Unity Technologies and its affiliates
Purpose: Application usage and gameplay analytics.
Unity’s privacy information is available through the Unity Privacy Policy and Unity Analytics privacy documentation.

10.3 Unity LevelPlay
Provider: Unity Technologies and its affiliates
Purpose: Advertising mediation, advertisement delivery, measurement, reporting, frequency capping, and fraud prevention.
Privacy information is available through Unity’s and LevelPlay’s privacy documentation.

10.4 Unity Ads
Provider: Unity Technologies and its affiliates
Purpose: Advertising delivery, measurement, reporting, personalization where permitted, frequency capping, and fraud prevention.
Privacy information is available through the Unity Privacy Policy.

10.5 Google AdMob
Provider: Google LLC and its affiliates
Purpose: Advertising delivery, mediation participation, measurement, reporting, personalization where permitted, frequency capping, and fraud prevention.
Google’s privacy information is available through the Google Privacy Policy, Google AdMob documentation, and Google’s information about how data is used by advertising services.

10.6 Google Play Billing
Provider: Google LLC and its affiliates
Purpose: Processing and managing in-app purchases.
Google’s privacy information is available through the Google Privacy Policy and Google Play terms.

10.7 Unity In-App Purchasing
Provider: Unity Technologies and its affiliates
Purpose: Technical integration between the Game and Google Play Billing.
Unity’s privacy information is available through the Unity Privacy Policy.

11. Disclosure and Sharing of Information

Information may be disclosed to: analytics providers, advertising and mediation providers, payment and app-store providers, technical service providers, professional advisers where reasonably necessary, governmental authorities or other parties where required by law, or a successor entity in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.

We do not sell personal information in exchange for money. Some advertising activity may be considered “sharing,” “targeted advertising,” or “cross-context behavioral advertising” under certain privacy laws. Where required, applicable consent or opt-out mechanisms will be provided. We do not disclose your personal contact information to independent third parties for their own email or SMS marketing.

12. International Data Transfers

RachOk Lab is located in the Republic of Moldova. Our third-party providers may process information in the United States, the European Economic Area, and other countries in which they or their service providers operate. These countries may have data-protection laws different from those in your country.

Where required, providers may rely on approved contractual protections, adequacy decisions, or other lawful mechanisms for international data transfers. More information is available in the privacy documentation of the relevant provider.

13. Data Retention

RachOk Lab does not maintain its own backend database containing advertising identifiers, analytics profiles, or payment credentials. Third-party providers retain information in accordance with their privacy policies, contractual obligations, configured retention periods, applicable legal requirements, and the purposes for which the information was collected.

Google Play may retain transaction and purchase records as required for billing, accounting, fraud prevention, and legal compliance. Analytics retention periods may depend on the settings configured for Firebase Analytics and Unity Analytics.

Emails and support requests received directly by RachOk Lab may be retained for as long as reasonably necessary to respond to the request, maintain support records, resolve disputes, prevent fraud, or comply with legal obligations.

Local game data remains on your device until it is deleted, overwritten, cleared through device settings, or removed when the Game is uninstalled.

14. Data Security

We take reasonable administrative and technical measures appropriate to the nature of the Game and the information under our control. Information transmitted by integrated services is expected to use secure transmission methods provided by those services. However, no application, network, storage system, or transmission method can be guaranteed to be completely secure. We therefore cannot guarantee absolute security. You should keep your device and Google account secure and should not share purchase credentials with others.

15. Your Privacy Rights

Depending on your location, you may have rights concerning personal information processed about you, including the right to request access, correction, deletion, restriction of processing, object to certain processing, withdraw consent, request data portability, opt out of certain targeted advertising or sharing, or lodge a complaint with a data-protection authority.

Because RachOk Lab does not operate a user-account system or its own analytics and advertising database, we may not be able to identify data held by a third-party provider using only your name or email address. We may direct you to use privacy controls within the Game, use Android privacy settings, clear local Game data, or contact the relevant third-party provider.

To submit a request, contact:
Email: rachoklab@gmail.com
Subject: Shard Pulse Privacy Request

16. California Privacy Notice

If you are a California resident and applicable law grants you relevant rights, you may request information about categories of personal information collected, purposes of collection, categories of recipients, access to certain personal information, correction of inaccurate data, deletion of eligible data, an opt-out from qualifying sale/sharing, and non-discriminatory treatment.

We do not sell personal information for money. Advertising providers may process identifiers and application activity for personalized or cross-context behavioral advertising. Such processing may constitute “sharing” under California law. Where required, you may manage applicable choices through the consent interface, privacy controls in the Game, Android advertising settings, or by contacting us. We do not knowingly collect or share personal information of children under 13.

17. Children’s Privacy

Shard Pulse is not directed to children under 13. The intended Google Play target audience is:

• ages 13 to 15;
• ages 16 to 17;
• ages 18 and over.

We do not knowingly collect personal information from children under 13. Users who have not reached the age of legal majority in their country may use the Game only with the permission and supervision of a parent or legal guardian. If you believe that a child under 13 has provided personal information through the Game, contact us at rachoklab@gmail.com. We will review the request and take appropriate action where required by law.

18. No User Account and Account Deletion

Shard Pulse does not provide a RachOk Lab user-account system. Accordingly, there is no RachOk Lab account to delete. You may delete locally stored Game data through Android application settings or by uninstalling the Game.

Purchase records and eligible non-consumable entitlements may remain associated with your Google Play account under Google’s policies. Requests concerning information processed by third-party analytics or advertising providers may need to be handled through the privacy tools or request procedures provided by those providers.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to the Game, new or removed features, new service providers, changes to advertising or analytics, legal developments, or changes to our data practices. When the Policy is updated, the “Last updated” date will be revised.

Where required by law, we will provide additional notice or request renewed consent before materially different processing begins. You should periodically review the current version available through the Google Play listing and the Privacy Policy link in the Game’s Settings menu.

20. Contact Us

Questions, concerns, or privacy requests may be sent to:

We will respond within the time required by applicable law.